Programm und Präsentationen

 

11th Königswinter Postal Seminar

Competition in Postal Services: A Return to Sender?
24 - 26 November 2008, Hirschburg, Königswinter, Germany

 

Monday, 24 November 2008

18:30

     

Reception at Hirschburg

19:30

Dinner speech
Marc Furrer, Head of PostReg and President of ComCom, Switzerland

20:00

Dinner

 

Tuesday, 25 November 2008

09:00

     

Introduction
Karl-Heinz Neumann, General Manager and Director, WIK, Germany

Session 1: Customer Expectations
Chair: Karl-Heinz Neumann, General Manager and Director, WIK

09:10

VAT exemptions, competition and the customer. Who benefits?
Tim Walsh, Vice-President, Corporate and Regulatory Affairs, Pitney Bowes International

09:50

Meeting customer expectations in a liberalised postal market
John Hearn, Manager Postal Liberalisation, ComReg, Ireland

10:30

Coffee Break

11:00

Case study: debitel's experience with purchasing and quality management in a liberalised postal market
Alfred Pasch, Senior Service Manager, IT-Billing Competence Center, debitel AG, Germany

11:40

Postal demand structure and customer needs in Japan
Shoji Maruyama, Senior Manager, International Strategy and Research Division, Japan Post Service Co., Ltd., Japan

12:20

Lunch

Session 2: Competition & Postal Reform
Chair: Joëlle Toledano, Member of the Executive Board, ARCEP, France

14:00

Privatisation and liberalisation of the Posts: Can this industry still be saved?
Paul Overdijk, Director Strategy, Royal TNT Post, The Netherlands

14:40

Transformation of the retail network: Deutsche Post's face to the customer
Wolfgang Pickavé, Director Regulation Strategy, Deutsche Post AG, Germany

15:10

Hermes Parcel Shops: Success through customer service at the point of sale
Martin Kreiter, Divison Manager, Marketing & Public Relations, Hermes Logistik Gruppe, Germany

15:40

Coffee Break

16:10

15 years of experience: Towards higher efficiency in Sweden
Peter Andersson, Associate Professor, Department of Management and Economics, University of Linköping, Sweden

16:50

The German mail market: Update on competition after full liberalisation
Peter Quander, Head of Postal Regulation, Federal Network Agency, Germany

19:30

Reception at Hirschburg

20:00

Dinner

 

Wednesday, 26 November 2008 

     

Session 3: Policy Challenges
Chair: Antonia Niederprüm, Senior Economist, WIK

09:00

Legal aspects of a VAT exemption in a liberalised market
Ralf Wojtek, Director General, BIEK, Germany

09:40

Public procurement of universal services: Practical considerations
Martin Zauner, Economist, WIK

10:20

Coffee Break

10:50

Change of address: What are the issues?
Alastair Tempest, Director General, FEDMA, Belgium

11:25

Change of address: An online case study from Ireland
Bob Hoffman, Director, NewAddress.ie Ltd., Ireland

12:00

Lunch

Session 4: Regulation
Chair: Alex Dieke, Head of Department, WIK

13:30

Controversial issues in cost allocation: Outdoor delivery and mail priorities
Benedicte Bouin, ARCEP, France

14:10

Royal Mail's experience with downstream access
Paul Bates, Commercial Director, Royal Mail Wholesale, United Kingdom

14:50

Postcomm’s vision on the UK postal market
Ruth Heller, Head of Market Intelligence, Postcomm, United Kingdom

15:30

Concluding remarks
Alex Dieke, Head of Department, WIK

15:40

Coffee / Seminar ends