Dynamic Development of Cross-border E-commerce through Efficient Parcel Delivery

E-commerce and particularly cross-border e-commerce dynamically grows around the world. In Europe, however, the extent to which consumers buy from other countries, and the significance of exports for e-retailers vary substantially among EU Member States. E-commerce plays a central role for the European Union’s objective, to ensure that all citizens and companies have the same opportunities to access the Digital Single Market.

Following an initiative of the European Parliament, DG GROW commissioned WIK-Consult with a study on the ‘dynamic development of cross-border e-commerce through efficient parcel delivery’. The study results will inform the discussion of the European Commission and the European Parliament (as well as stakeholders) on potential future initiatives and measures to promote cross-border e-commerce. Finally, the study will provide input for the evaluation reports to be prepared by DG GROW on the regulation on cross-border parcel delivery services, and the application of the Postal Services Directive.

In the study, WIK-Consult analyses

  1. recent developments (since 2013) and the state-of-play of e-commerce and delivery markets and expected future trends in the EU and EEA Member States;
       
  2. supply of cross-border delivery services, and
       
  3. consumers’ and e-retailers’ expectations and experiences with cross-border delivery and return services.

Further topics include regulatory aspects, employment and working conditions and sustainability in the context of delivery services.

Major elements of the study are extensive desk research, an online survey targeting e-shoppers in 30 EU and EEA Member States, an open online survey for e-retailers, experts interviews, national stakeholder workshops in six EU member states, and four experts panels on specific topics at Community level. The study is expected to be finalised in spring 2019. WIK-Consult has presented the study to stakeholders on 7 March 2018 at a Public Workshop organised by the European Commission.

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Alex Kalevi Dieke
Phone: +49 2224 9225-36
Fax:     +49 2224 9225-63
a.dieke@wik.org

Antonia Niederprüm
Phone: +49 2224 9225-29
Fax:     +49 2224 9225-63
a.niederpruem@wik.org